Terms of use

1. Operator and current scope

NuviaMy is operated by Richard Andres Marles Bonilla. Contact marleswebinfo@gmail.com; the operator’s address and fiscal identification appear in the legal notice. You must be authorized to create and manage your professional practice workspace.

NuviaMy provides professional practice-management software. The standard practice agreements apply during the trial and subsequent subscription. Paid subscriptions are available through Stripe under the commercial conditions below. Confirming a subscription in Checkout authorizes real recurring payments; the 30-day trial remains available without a card or automatic charge.

Real client records may be used within the scope of the accepted DPA, applicable BAA and Standard Processing Schedule. Accept these agreements during registration or, for existing accounts, in Contracts before real-data use. Special record categories and external clinical integrations are subject to the schedule’s exclusions. These terms do not certify HIPAA compliance. NuviaMy is not an emergency or medical service.

Practice agreements

The Data Processing Agreement, applicable Business Associate Agreement and Standard Processing Schedule form part of the service agreement upon explicit acceptance by an authorized practice representative. Acceptance identifies the practice legal name, address, representative and role, with a timestamp, document versions and exact retained texts. NuviaMy expressly offers these standard agreements; no manual countersignature or new BAA on paid conversion is required. The processing agreements prevail for their subject matter. Existing executed agreements are not silently amended.

2. Free access and private invitations

Ordinary signup includes 30 days from account creation, without a card. At the end of the trial, no paid subscription or automatic charge starts. Ten private early-access invitations each cover one internal user in a new practice for twelve calendar months. Invitations are email-bound, usable once and redeemable for 30 days. Additional internal staff require voluntary paid conversion under the invitation conditions.

Free access does not automatically become paid access. At expiry, authorized reading and export remain available while edits are restricted, subject to the records policy below.

3. Subscription conditions

Commercial conditions version: 2026-10-15-commercial-v2. These apply to purchases for a business or professional practice. The billing form accepts international addresses; the purchaser must provide accurate legal billing and contact details.

3.1 Price, period and users

The published prices are USD 39 per active internal user per month or USD 421 per active internal user per year, paid in advance for the selected period. Active owners, administrators and therapists count. Client portal accounts and deactivated internal users do not count.

Advertised subscription prices exclude any applicable taxes. Any tax charged must be itemized and included in the final total shown before payment is confirmed. No general tax exemption is promised by the purchaser’s professional declaration.

3.2 Starting a subscription and renewal

A paid subscription starts only after the purchaser expressly confirms payment in Stripe. Subscribing before the free period ends starts billing immediately; it does not add a second trial. The subscription renews automatically for the selected monthly or annual period until cancellation. Submitting billing details or accepting these conditions alone does not confirm a payment.

3.3 Changes to users and billing period

Adding or deactivating internal users changes the billable quantity. Changes to quantity or billing period may produce proportional charges or credits. Applicable conditions and amounts must be explained before a change is confirmed. Billing discrepancies can be reported to support for review and correction.

3.4 Cancellation and access

You may request cancellation through subscription management in the Stripe billing portal. Cancellation stops the next renewal and takes effect at the end of the paid period. NuviaMy access continues through the full cancellation date shown in the app, until 00:00 UTC on the next day. Hours after Stripe’s paid cutoff are complimentary and do not extend the billing period or create an additional charge.

After access expires, editing is restricted; authorized reading and export remain available subject to the records policy below. Cancelling the subscription does not itself delete records.

3.5 Refunds and billing errors

Report duplicate or incorrect charges to support@nuviamy.com for investigation and correction. Other refund requests are reviewed individually. Cancelling does not automatically entitle the purchaser to a refund for a correctly billed period. These conditions do not limit mandatory rights under applicable law.

3.6 Invoices and support

Subscription invoices are available through Stripe subscription management. Provide accurate billing details so invoices identify the purchaser correctly. Contact support@nuviamy.com about invoices, subscription access or cancellation. Do not send passwords, payment card details or clinical information to support.

4. Workspace responsibilities

Protect credentials, keep contact information accurate and grant only necessary permissions. Do not upload unlawful material, attempt unauthorized access or disrupt the service. You retain rights in material you supply; the operator uses it to provide and protect the service.

5. Records, exports and departure

Authorized practice owners can export their records. Cancelling or ending free access does not itself delete records. Contact support before requesting deletion or closing a workspace. Reading and export are not a promise of indefinite storage. Preservation duties, legal holds and clinical retention require a separately approved policy before clinical launch; signed notes cannot be rewritten as a correction.

6. Changes, acceptance and privacy

Material changes to prices or contractual conditions will be communicated before requiring new acceptance. We retain the version accepted, the accepting user and time. Acceptance of the free trial is not treated as acceptance of a paid subscription; subscription terms require a separate unchecked confirmation before Checkout. Existing users are not recorded as having accepted a new version without their action.

The privacy notice explains data handling. Acceptance is not consent to marketing and does not waive statutory rights. No response-time or availability guarantee is offered during the trial. Contact the support team for help.